FAQs

Where Does RBCRE8IVE Source Its Materials?

RBCRE8IVE partners with two U.S.-based suppliers for all hardwood, hardwood-veneered plywood, MDF, and acrylic materials used in our products. Some products may include components such as LED lights, battery boxes, or other specialty items that are sourced through suppliers who import from overseas. Whenever a product contains imported components, this information will be clearly noted in the product description.

All RBCRE8IVE products are proudly designed, laser-cut, engraved, hand-assembled, and finished in the USA.

What Are Your Return and Refund Policies?

For non-customized and non-personalized orders, returns and refunds are accepted only in cases of manufacturing defects or workmanship issues.

If an item is damaged during shipping, we will replace the product and handle the claim process with the shipping carrier on your behalf.

Due to the personalized nature of custom and personalized products, these items are not eligible for returns or refunds. The only exception is if an error occurs on our part, such as incorrect spelling, color discrepancies, or a manufacturing defect. In these cases, we will gladly replace the item with a new one. Refunds are not available for custom or personalized orders.

What Is the Typical Turnaround Time?

Most products are made to order and have a production turnaround time of 3–5 business days. During peak holiday seasons, processing times may increase to 7–10 business days or, for certain products, 14–21 business days.

If a product requires additional production time, the estimated turnaround time will be clearly stated in the product description.